Terms and Conditions

Your LEX Extended Warranty extends the coverage provided by your Manufacturer's Warranty for the period stated in your Extended Warranty Contract. Your Extended Warranty Period begins immediately upon expiry of your Manufacturer's Warranty.

"Product" means the appliance or gadget you purchased, excluding accessories and batteries. "Breakdown" means failure of a covered part to work as designed under normal usage.

Your Product is only eligible if it is (i) manufactured for or legally imported into the Philippines, (ii) purchased new from a LEX-authorized Dealer with a valid Manufacturer's Warranty, and (iii) included in your Dealer's official LEX Warranty Extension Price List.

Coverage is strictly for your personal and household use; it excludes business, office, rental, or income-generating use, and use by anyone outside your household.

The LEX Coverage Amount is based on the amount you paid for the covered Product, per the Sales Invoice issued by the Dealer.

In cases where your purchase exceeds your Dealer's LEX Warranty Extension Price List at the time of purchase, your Coverage Amount will be the highest price for your Product's appliance/gadget category at the time of purchase or the amount you paid for the covered Product, whichever is lower. This price will be indicated in the LEX Coverage Amount field on your Contract.

Your LEX Contract's total coverage, including all covered check-up, transport and other fees, incurred in connection with the repair/replacement/diagnosis (all claims combined) of the Product, shall not exceed your LEX Coverage Amount.

• Notify LEX within fifteen (15) calendar days of the breakdown by contacting 0919-170-0131, [email protected], or facebook.com/lexservicesph (direct message).
• Present your full two (2)-page Contract, sales invoice, and, if applicable, the delivery receipt or airway bill showing your Product's serial/IMEI number.
• Present the Product to LEX's authorized courier, Service Center, or Dealer within fifteen (15) calendar days of first notifying LEX, unless LEX approves a longer period in writing.
• Only LEX's authorized Service Centers or Dealers may perform check-up and repair; work done by unauthorized parties makes the Product "Tampered" and ineligible for reimbursement.
• The authorized Service Center must obtain LEX's approval before starting any repair or replacement; only pre-approved parts and labor charges are paid.
• LEX has sole discretion to remedy a breakdown by repair or by one-time replacement; a replacement Product's cost is capped at your original purchase amount or your LEX Coverage Amount, whichever is lower.
• Only one (1)-time replacement applies to optical lens, DVD loader, MPEG board, electronic control board, lens filter, fuses, projection TV lamps/bulbs, compressor, motor, evaporator, condenser, and tub/base assembly.
• LEX is not liable for a Service Center's failure to meet its committed repair timeframe or for the quality of the Service Center's work.

The following are not covered by this Extended Warranty:

• Breakdown of general or specific parts during the Original Warranty Period.
• Breakdown of parts covered by special parts or extended warranty programs administered by the manufacturer, official Philippine distributor, or another provider.
• Non-eligible product, model, or brand, i.e., not included in the Warranty Extension Price List of the store where the Product was purchased.
• Parts, defects, and other damage not covered by your Manufacturer's Warranty, or that the manufacturer/distributor declined to replace or repair.
• Defects subject to a manufacturer's recall or covered under the manufacturer's reimbursement program.
• Accessories and consumables: headsets, earphones, batteries, SIM cards, chargers, antennas, storage devices, cabling, racks, bins, jacks, remote controls, filters, and bulbs.
• Appearance, cosmetic, or structural items: housing, casing, doors, base assembly, decorative parts, hoses, knobs, and handles.
• Products with removed, tampered, defaced, altered, or illegible serial/IMEI numbers, warranty seals, or water indicators.
• Breakdown due to normal wear and tear or the Product's natural aging.
• Breakdown due to abuse, rough handling, misuse, or use not in accordance with the Product's user manual.
• Breakdown due to moisture, dampness, extreme thermal conditions, or rapid changes in such conditions.
• Breakdown due to spilled liquid, food, chemicals, or water damage.
• Acts of nature: flood, rainwater, lightning, fire, and earthquake.
• Accident or fortuitous event, collision, or contact with foreign substances.
• Short-circuited batteries, or batteries with broken/tampered seals or used in unspecified equipment.
• Malfunction from external causes: radio interference, power voltage fluctuations, or network/service issues.
• Corrosion, oxidation, or exposure to sand, dirt, rust, insects, or rodents.
• Theft or malicious/intentional damage, robbery, riot, or acts attributable to third persons.
• Battery leakages, stains, and cracks.
• Pre-existing conditions, or Products sold "as is, where is."
• Cosmetic or surface damage (cracks, dents, or scratches, including on the LCD screen or camera lens).
• Damage to software, tape, or film caused by a malfunctioning part, or from unauthorized software or viruses.
• Upgrade of components, including incompatibility or incorrect installation.
• Damages in excess of the Product's purchase price, including consequential, indirect, or incidental damage and loss of profits.
• Office, multi-user, or commercial use, or any use that directly generates income.
• Cleaning or preventive maintenance.
• Products opened, modified, or repaired by anyone other than LEX's authorized Service Center, or using unauthorized spare parts.
• Reconditioned or secondhand units.
• Loss or damage while the Product is in transit to or from the authorized Service Center.
• Transport and check-up fees for on-site repairs done at your request, repairs outside the covered distance, or repairs otherwise not covered.
• Loss or damage to a person or property arising from the use of the Product.

You may transfer this Extended Warranty to a new owner of the Product, provided you notify LEX at 0919-170-0131 or [email protected] within fifteen (15) calendar days of the transfer. Transfer does not extend or restart your Extended Warranty Period.

• Installment payment schemes may be made available for the warranty extension price; your Contract's effectivity is conditioned on full and timely payment of all installments due.
• This Contract is automatically terminated if you commit or attempt fraud, the Product is found Tampered, the Product has been replaced or your LEX Coverage Amount is exhausted, or the coverage period has expired.
• LEX shall not be liable if any document or information you submit is fraudulent, false, or misleading in any material respect.
• The venue for any litigation arising from this Contract shall exclusively be the courts of Mandaluyong City, Metro Manila, Philippines.